Lead Operational Specialist

1 week ago


Cebu City, Central Visayas, Philippines beBeeOperational Full time ₱3,500,000 - ₱6,500,000
Lead Operational Specialist

This role focuses on overseeing the daily operations of a retail voice account, requiring strong leadership and mentorship skills.

Key Responsibilities:
  • Manage key performance indicators (KPIs) for quality, productivity, and customer satisfaction within a dynamic schedule environment.
  • Develop and implement operational strategies to enhance team efficiency, increase revenue, and improve the customer experience.
  • Oversee quality control measures, compliance standards, and proactive issue resolution to maintain service excellence.
  • Analyze customer feedback and collaborate with cross-functional teams to optimize processes and address operational challenges.
  • Foster an environment of accountability, professional development, and continuous improvement among team members.
Requirements:
  • Bachelor's Degree in a related field.
  • Minimum of 4 years of experience as an Operations Manager or Senior Group Leader in a BPO environment.
  • Demonstrated expertise in account management, team management, and quality control in a high-volume, fast-paced setting.
  • Exceptional written and verbal communication skills, with a focus on clear and effective communication.
  • Strong analytical and decision-making abilities to identify trends, drive performance, and solve operational problems.


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