
Lead Operational Specialist
1 week ago
This role focuses on overseeing the daily operations of a retail voice account, requiring strong leadership and mentorship skills.
Key Responsibilities:- Manage key performance indicators (KPIs) for quality, productivity, and customer satisfaction within a dynamic schedule environment.
- Develop and implement operational strategies to enhance team efficiency, increase revenue, and improve the customer experience.
- Oversee quality control measures, compliance standards, and proactive issue resolution to maintain service excellence.
- Analyze customer feedback and collaborate with cross-functional teams to optimize processes and address operational challenges.
- Foster an environment of accountability, professional development, and continuous improvement among team members.
- Bachelor's Degree in a related field.
- Minimum of 4 years of experience as an Operations Manager or Senior Group Leader in a BPO environment.
- Demonstrated expertise in account management, team management, and quality control in a high-volume, fast-paced setting.
- Exceptional written and verbal communication skills, with a focus on clear and effective communication.
- Strong analytical and decision-making abilities to identify trends, drive performance, and solve operational problems.
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WW Solutions Operations Lead
3 weeks ago
Cebu City, Central Visayas, Philippines Lexmark Full timeJoin to apply for the WW Solutions Operations Lead | Hybrid role at LexmarkLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out...
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Operations Specialist
1 week ago
Cebu City, Central Visayas, Philippines Uncommonly Good People Full timeWe are Uncommonly Good People - a talent & recruitment consultancy specialising in and hiring for AdTech, MarTech, Digital Agency, Tech & ECommerce clients across APAC. We work with amazing global established and hyper-growth digital businesses looking for exceptional talent.We are partnering with an institution dedicated to championing media agencies across...
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Operations Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱2,500,000 - ₱3,000,000Operations Management ExpertWe are seeking an experienced Operations Management Expert to join our team. As a key member of our operations team, you will be responsible for leading and managing the processing of Non-Fault claims, Caspar requests, Rego chases, and POE documentation.Main Responsibilities:Supervise and support a team of Operations Support...
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Lead Verification Specialist
1 week ago
Cebu City, Central Visayas, Philippines beBeeVerification Full time $40,000 - $60,000Lead Verification Support Specialist OpportunityEmbark on a rewarding career in a multicultural and multilingual environment as a Lead Verification Support Specialist for a prestigious brand.Job SummaryConfirm lead interest by establishing contact and verifying informationForward qualified inquiries to authorized retailersUpdate and categorize leads within...
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Finance Operations Lead
1 week ago
Cebu City, Central Visayas, Philippines Smartsourcing Full timeJoin to apply for the Finance Operations Lead (AR/AP & Invoicing) role at SmartsourcingWe're Smartsourcing, and we're looking for a Finance Operations Lead (AR/AP & Invoicing) to join our growing team. In this role, you'll oversee the financial operations that keep our business and client partnerships running smoothly—managing accounts payable, accounts...
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Chief Technical Support Specialist
1 week ago
Cebu City, Central Visayas, Philippines beBeeIT Specialist Full time $68,000 - $79,000Key IT RoleThis position focuses on delivering high-quality technical support to employees, ensuring seamless collaboration between teams and facilitating the efficient operation of enterprise systems.The ideal candidate will possess strong problem-solving skills, be proficient in managing complex IT operations, and have excellent communication abilities to...
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Finance Operations Lead
2 weeks ago
Cebu City, Central Visayas, Philippines Smartsourcing Full time $104,000 - $130,878 per yearLead Smartsourcing's Finance Ops to the Next Level Hi We're Smartsourcing, and we're looking for aFinance Operations Lead (AR/AP & Invoicing)to join our growing team. In this role, you'll oversee the financial operations that keep our business and client partnerships running smoothly—managing accounts payable, accounts receivable, invoicing, and reporting....
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Finance Operations Lead
2 weeks ago
Cebu City, Central Visayas, Philippines Smartsourcing Full time $104,000 - $130,878 per yearLead Smartsourcing's Finance Ops to the Next Level Hi We're Smartsourcing, and we're looking for a Finance Operations Lead (AR/AP & Invoicing) to join our growing team. In this role, you'll oversee the financial operations that keep our business and client partnerships running smoothly—managing accounts payable, accounts receivable, invoicing, and...
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Finance Operations Lead
6 days ago
Cebu City, Central Visayas, Philippines Smartsourcing Full timeOverviewLead Smartsourcing's Finance Ops to the Next Level. We're Smartsourcing, and we're looking for a Finance Operations Lead (AR/AP & Invoicing) to join our growing team. In this role, you'll oversee the financial operations that keep our business and client partnerships running smoothly—managing accounts payable, accounts receivable, invoicing, and...
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Operations Team Lead
7 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱45,000 per yearPosition: Team LeadAccount: FinancialStart date: Sep 22Work arrangement: On-siteShift: Graveyard/ShiftingKey Qualifications:Completed at least 2nd year in college with no back subjects.Experience in Team lead role in contact center environment for at least 2 years is a MUSTBackground in Financial account in leadership role is a PLUSAmenable to start...