Patient Service Representative

2 days ago

Cebu City, Central Visayas, Philippines Harris Computer Full time ₱104,000 - ₱130,878 per year

Are you passionate about helping others and delivering exceptional service? Join us as a Patient Services Representative and play a vital role in ensuring patients receive the care and support they need. This role bridges patients, families, medical personnel, insurance providers, and administrative staff, helping create a smooth healthcare experience with empathy and professionalism.

What You'll Do

  • Answer patient inquiries with empathy and professionalism, addressing concerns and providing accurate information.

  • Assist with billing, collections, and insurance-related queries.

  • Coordinate with third parties, such as insurance providers, to resolve account questions.

  • Conduct proactive outreach and follow-ups with patients.

  • Cross-train and collaborate with your team to ensure smooth operations and effective backup coverage.

  • Uphold confidentiality and ensure HIPAA compliance at all times.

  • Maintain reliability through punctuality, strong attendance, and teamwork.

What We're Looking For

  • Experience in healthcare or customer service is a plus.

  • Strong communication and interpersonal skills.

  • Knowledge of billing, insurance processes, or HIPAA regulations is an advantage.

  • Highly organized, detail-oriented, and able to thrive in a fast-paced environment.

Why Join Us?

  • Supportive and collaborative team environment.

  • Opportunity to make a real impact on patients' healthcare journeys.

  • Career growth and development in the healthcare industry.

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