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Key Account Manager

2 weeks ago

Quezon City, National Capital Region, Philippines Nezda Global Full time

We are looking for a talented and experienced professional to join our team as a Business Development Specialist.

As a Business Development Specialist, you will play a critical role in maintaining a good understanding of clients and their business strategies. Our ideal candidate will have 3-5 years of experience as an Account Manager in a BPO Company and be able to work on a fixed night shift.

You will be responsible for working in partnership with internal and external clients to identify processes, procedures, tools, and technology enhancements that improve both the agent and customer experience.

This role involves identifying problems, analyzing trends, and implementing corrective and preventive actions. Additionally, you will be responsible for accurate and timely invoicing in partnership with internal and external clients.

We are looking for a customer-centric individual who can analyze and develop creative ways to increase revenue, remove costs, and create efficiencies in existing contracts.