Chief Customer Experience Leader

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time $80,000 - $120,000
Job Opportunity:

We seek a skilled and proactive leader to join our Customer Experience team. This role is responsible for leading and developing a high-performing team, ensuring consistent customer satisfaction and enhancing service processes.

In the last two years, we have grown significantly and now need a driven leader to take our customer experience to the next level.

Responsibilities:
  • Establishing Service Standards: Setting KPIs for service levels and customer satisfaction
  • Quality Assurance: Implementing quality control processes to maintain high service standards
  • Process Refining: Enhancing Phone Support processes and improving the customer experience
  • Team Leadership: Building and mentoring a high-performing team
  • Training: Developing & training new joiners
  • Documentation & Reporting: Maintaining clear records and identifying trends
  • Feedback Loop: Providing feedback to relevant teams and leadership
Requirements:
  • Exceptional Communication Skills in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Proficiency with Customer Service Tools and Analytics Platforms

The ideal candidate has 2+ years of experience in leadership, customer service management, or operations with a focus on customer satisfaction.

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