Chief Customer Experience Officer

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerExperience Full time ₱1,800,000 - ₱2,400,000
Job Description

We are seeking a seasoned professional to lead our customer experience efforts and drive improvements in the shopping experience for our customers. As a key member of our team, you will be responsible for representing customer interests in all business decisions and ensuring that their feedback and insights inform our strategic initiatives.

About the Role

The successful candidate will have a proven track record of leading cross-functional teams and collaborating with stakeholders to develop and implement customer-centric solutions. They will also possess strong English language skills, leadership abilities, and a growth mindset.

Responsibilities
  • Lead and develop a high-performing Customer Experience Team.
  • Represent customer interests in business decisions and ensure customer feedback informs strategic initiatives.
  • Monitor and report on customer experience metrics and KPIs.
  • Collaborate with cross-functional teams to implement customer-centric solutions.
Qualifications
  • 2+ years of experience as a Customer Experience Lead or equivalent role.
  • Strong English language skills.
  • Proven leadership and problem-solving abilities.
  • Continuous learning and growth mindset.
What We Offer
  • A dynamic and innovative work environment.
  • Opportunities for professional and personal growth.
  • A commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.

We value teamwork, creativity, and continuous learning. This is an excellent opportunity to join a talented team and contribute to our mission of delivering exceptional customer experiences.

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