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Director of Global Operations and Management

2 weeks ago

Manila, National Capital Region, Philippines Masergy Philippines Inc. Full time
About the Job

We are seeking a highly skilled Global Operations Director to lead our team in delivering exceptional service to our enterprise customers. As a key member of our management team, you will be responsible for ensuring the stability, robustness, and scalability of our operational processes.

Responsibilities:

  1. Create and implement standardized processes to drive efficiency and effectiveness across the organization.
  2. Develop and execute strategies to improve existing methodologies and departmental structures.
  3. Ensure seamless 24/7 coverage of operations, including data center operations and on-call duties.
  4. Foster strong relationships with vendors and partners to drive business growth and success.
  5. Lead the development of policies, procedures, and standards that align with our company values and goals.
  6. Maintain accurate records and analyze data to inform strategic decisions and drive business outcomes.
  7. Develop and implement training programs to enhance the skills and knowledge of team members.