Senior Director of Operations

3 days ago

Manila, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

POSITION SUMMARY

The Senior Director is responsible for management of the Regional Centers for Patient Services. Responsibilities include management of the Scheduling, Admissions Review, Clinical Review, and Financial Clearance operations in Centers globally. The Senior Director is also responsible for the management of remote employees assigned to their area of responsibility. This role involves partnering with key business units within Patient Access/Hospital Services and serving as the point of contact for Client Delivery and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage day-to-day operations, including meeting clients' SLA's, site-specific quality, and production metrics.
  • Facilitate bi-directional communication between PSC operations and Client Services (RCS/ASD) / Facility.
  • Manage processes and quality to ensure delivery aligned with SLA's.
  • Partner in process improvement and innovation with enterprise teams.
  • Control operational expenses within expected budget and manage to yearly EBIT goals.
  • Coordinate policies and procedures along with key stakeholders, ensuring consistent training and utilization of technology as appropriate across the board.
  • Manage multiple lines of business across clients and locations.
  • Support new business growth and assist the Client Delivery team in pursuing new revenue generation opportunities.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Establish measurable goals and strategic direction and ensure achievement of those goals.
  • Create processes to ensure customer satisfaction and delivery of quality products.
  • Coach and develop direct reports and sub-leadership levels; conduct succession planning.
  • Drive efficiency by ensuring the consistent execution of key systems and processes that make effective use of resources.
  • Build strategic alliances and partnerships to execute business strategies; cultivate clinical and business partnerships.
  • Build organizational talent.
  • Work towards centralized accountability and demonstrated practices.
  • Ensure adherence to Tenet/Conifer Standards of Conduct.
  • Communicate issues and resolutions to all levels of management and staff.
  • Possess excellent communication skills – oral and written – to provide appropriate levels of production support.
  • Take initiative in presenting and contributing to the resolution of complex issues.
  • Conduct presentations and/or training sessions.
  • Understand business development and client account management.
  • Have a background in MS Office.

EDUCATION / EXPERIENCE

  • 4-year college degree or equivalent business experience.
  • Management experience with multilevel positions.
  • Prior Patient Access experience strongly preferred – to include Admitting, Scheduling, Financial Clearance, Clinical, and Financial.
  • Experience owning and managing a budget.
  • Operational background (Dialer, workforce management, productivity-driven environment).
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