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Customer Support Specialist

1 week ago

Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

Cognizant is a global organization that serves clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Our company employs approximately 270,000 talented associates worldwide, dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era.

We are seeking a skilled German Bilingual Technical Support Representative to join our team. As a key member of our support team, you will provide exceptional customer service to our clients through various channels including inbound phone, email, chat, and potentially video conference.

  • You will be responsible for diagnosing, resolving, and reporting customer issues and questions related to online streaming paid content products.
  • In this role, you will work as a Tier 1 end user support specialist with escalations to search engines.
  • The future may hold opportunities for Tier 2 delivery along with support of search engine's business partners.
Required Skills and Qualifications
  • You must possess strong written and verbal German language skills, with experience or ability to translate German to English and vice versa.
  • A Bachelor's or Master's Degree is required (in lieu of degree, 4 years of relevant work experience).
  • You should be tech-savvy and able to troubleshoot personal devices, online streaming, transactions, applications, software & hardware issues.
  • Excellent interpersonal skills and empathy for users' situations are essential.
Benefits
  • Besides competitive salary and clear career growth, you will also have HMO coverage* from day 1 of your job. This includes:
  • Competitive medical coverage for the employee and family (**).
  • Medicine reimbursement for outpatients.
  • Maternity assistance.
  • Educational Assistance.
  • Life, accidental death and dismemberment, and total permanent disability insurance.
  • Laboratory, diagnostic and therapeutic procedures.
  • Annual Physical Exam (APE).
  • Dental.
  • Access to major hospitals.