Transformation and Process Excellence Leader

1 month ago


Makati City, National Capital Region, Philippines RecruiterPH Full time
Job Description

As a Transformation and Process Excellence Leader, you will be responsible for leading and owning projects by identifying and analyzing preliminary business needs, conducting Cost Benefit Analysis, and overseeing implementation of solutions. You will also assist Operations in their transformation projects through mentorship and conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece.

Key Responsibilities:

  • Lead and own projects by identifying and analyzing preliminary business needs and conducting Cost Benefit Analysis
  • Assist Operations in their transformation projects through mentorship
  • Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece
  • Own and/or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation
  • Support innovation engine deployment by onboarding new moderators, running refreshers, and providing guidance on how to move ideas from one level to another

Requirements:

  • LSS Green Belt Certified
  • At least 3 years in BPO in Transformation
  • Led and Co-Lead LSS Projects

Preferred Qualifications:

  • Healthcare and/or Content Management vertical Experience
  • Knowledge on Data Analytics and Technology Solutions


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