Emergency Response Team Lead

23 hours ago

Caloocan City, National Capital Region, Philippines beBeeCareCoordinator Full time ₱900,000 - ₱1,200,000
Job Title:

An esteemed professional will serve as the primary point of contact for patients and nurses during evenings, nights, and weekends. This role is critical for managing urgent requests, schedule adjustments, and escalations that occur after hours.

The coordinator will monitor communication channels, ensure appropriate staffing coverage, and resolve time-sensitive issues while maintaining strong collaboration with the daytime team for continuity of care.

Key Responsibilities:
  • Serve as the main point of contact for EST after-hours needs, including urgent matters, schedule changes, and escalations.
  • Monitor communication channels and respond promptly to calls, messages, and emails.
  • Coordinate staff scheduling to ensure consistent coverage and service delivery.
  • Collaborate with the daytime operations team to ensure seamless transitions and continuity.
  • Maintain accurate documentation of after-hour activities, updates, and escalations.

Experience in the healthcare industry is highly beneficial.

Requirements:
  • Excellent English verbal and written communication skills.
  • Ability to multitask and manage urgent requests in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Fast learner.
  • Proficient in MS Office and Outlook computer skills.
  • Experience with remote work or night shifts is an advantage.
  • Familiarity with U.S.-based healthcare operations is a plus.

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