Travel Solutions Expert

7 days ago

Dumaguete, Central Visayas, Philippines beBeeReservation Full time ₱280,000 - ₱420,000
Job Opportunity

This role requires an expert in providing travel advice and solutions to customers. The Reservation Sales Specialist is a critical customer touch point for delivering on our brand experience, taking pride in using every customer interaction to educate guests about our products.

The successful candidate will be empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, driving revenue and customer loyalty. A passion for learning and developing themselves to be the best in an ever-evolving role is essential.

Key Responsibilities
  • Provide an industry-leading reservation solution in English and one or more languages for all contacts
  • Demonstrate knowledge, passion, and pride in championing Brand Hearted behaviors
  • Embrace the global and cultural diversity of our guests and business needs
  • Meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management
  • Build rapport with guests through active listening, maintaining an appropriate pace, and using a conversational approach to deliver a warm and friendly guest experience
  • Inspire loyalty through personalized and efficient service driven by the guest's needs
  • Use creativity to proactively find solutions to drive results; take accountability and listen to ideas and feedback from others
  • Manage time effectively, including adherence to assigned schedule, attendance, and break time compliance
  • Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience
  • Work effectively by understanding, trusting, and using tools and information appropriately
  • Self-motivated, positive attitude with a willingness to take on new challenges
  • Participate in company initiatives, training, and events
  • Take ownership of personal development while aligning with team priorities and company goals
  • Embrace change and adjust well to evolutions in situations and tasks while sensitively responding and supporting others through change
  • Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
  • Seek opportunities to improve individual and team performance; help team and colleagues stay motivated and deliver on goals
Requirements
  • Some secondary school education; high school diploma preferred but not required
  • High school diploma as a minimum; college degree in Tourism or similar preferred for Mexico
  • Previous call center experience in a sales capacity or other call handling experience preferred
  • Hotel/travel experience desired
  • Strong customer service and sales skills, with the ability to balance sales with service
  • Strong bilingual communication skills – listening, written, verbal
  • Social intelligence – empathy, self-awareness, cultural sensitivity
  • Ability to customize generic information
  • Strong web-based navigation skills
  • Ability to embrace technological and organizational changes
  • Efficient and accurate data capture
  • Basic software and hardware troubleshooting
  • Effective and efficient use of online communication tools and other systems application

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