Senior Client Service Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeAnalytical Full time ₱520,000

Job Title: Client Support Senior Analyst

Job Description:

The Client Support team is a key component of our organization, providing top-notch service to clients across various business lines. As a Senior Analyst, you will play a crucial role in analyzing incoming client queries, providing functional expertise, and acting as the first level of escalation.

  • Analyze and resolve client queries via phone, email, and web portal
  • Provide expert advice and guidance to clients
  • Collaborate with internal teams to coordinate vital actions
Required Skills and Qualifications:

To succeed in this role, you will need:

  • Minimum 2 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Superior communication, interpersonal, and listening skills
  • Excellent verbal and written communication skills in Mandarin and English
  • Strong troubleshooting skills and customer service skills
Responsibilities:

Your primary responsibilities will include:

  • Handling incoming client calls and client queries via web portal and emails
  • Providing timely and accurate responses to clients
  • Prioritizing and following customer concern procedures on critical service disruption issues
  • Maintaining accurate case management information and categorization
Benefits:

We offer a competitive package including:

A monthly language premium

A dynamic work environment

Ongoing training and development opportunities

A chance to work with a talented team

A focus on meeting the needs of our clients

About Us:

We are committed to delivering exceptional service to our clients. If you share our passion for excellence and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

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