E-Payment Support Specialist for Customer Delight
5 days ago
We are Hr1001, a global company dedicated to delivering exceptional customer experiences.
Our team of experts excels at resolving customer issues, driving sales, and safeguarding online communities on behalf of our clients who outsource their CX needs to us.
Job DescriptionWe are seeking a highly skilled Risk Account Specialist to join our e-payment team. As a key member of our team, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction with our services.
Your primary focus will be on working with our e-payment account to deliver an unparalleled customer experience. You will communicate with users via multiple channels, including phone, chat, and email, and provide tailored solutions to their queries.
To succeed in this role, you must have excellent problem-solving skills, strong attention to detail, and the ability to work effectively in a fast-paced environment.
Requirements- Bachelor's degree graduate
- At least 2 years BPO work experience
- Preferably with omnichannel support experience (voice, chat, and email)
- Experience with payments, risk, compliance, or the financial industry is an advantage
- Competitive remuneration and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for career growth
- Positive culture for personal and professional growth
- Flexible working arrangements
- Career advancement opportunities
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