Advanced Technical Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time $70,000 - $85,000
Job Overview

We are seeking an experienced IT professional to provide advanced technical support and troubleshooting for end-user devices, software applications, and company infrastructure.

The ideal candidate will have a strong background in desktop support, systems engineering, and systems administration, with experience in help desk MSP, RMM, and PSA tools.

Key Responsibilities:
  • Troubleshoot issues related to End User Devices, including desktops, laptops, mobile devices, printers, scanners, vendors, applications, Wi-Fi, and more.
  • Ensure timely and effective communication, manage help desk tickets, and act as a Level 3 escalation point.
  • Collaborate with vendors, implement SaaS solutions, address infrastructure alerts, and contribute to continuous process improvement within the IT department.
Required Skills and Qualifications:
  • 7+ years of IT experience, with a focus on desktop support, systems engineering, and systems administration.
  • Help desk MSP experience and familiarity with RMM and PSA tools.
  • Strong understanding of Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment, and MDM.
  • Knowledge of cloud products, including Office 365, SharePoint/OneDrive, Azure, and Google.
  • Systems administration expertise, including Active Directory, Group Policy, and basic Exchange Server and SQL Server knowledge.
  • Support of BDR products, cybersecurity products, storage and virtualization platforms, and networking fundamentals.
Benefits:
  • Long-term work-from-home arrangement and permanent night shift schedule available.
  • Opportunity to work with a dynamic team and contribute to continuous process improvement.
Additional Details:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Outsourcing and Offshoring Consulting

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