Customer Growth Expert

1 week ago

Barcelona, Philippines beBeeAmbitious Full time ₱64,983 - ₱114,895

About us
Our company is a leading AI-powered customer communications platform that transforms how businesses interact with their customers. Over 50,000 companies worldwide rely on our platform to build stronger customer connections using real-time insights.

Being a Dialer

You'll be part of a collaborative team working toward our shared mission of making our customers wildly successful. We believe every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

Our Ambition

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and skills. We seek individuals who not only meet our high standards but exceed them. Our ambition is significant, requiring a team that operates at the highest level. We look for individuals who are ambitious, scrappy, curious, optimistic, persistent, and empathetic.

Your Role

As a key member of our team, you will address complex customer challenges with creative solutions and drive process improvements. We seek an adaptable and process-oriented professional with excellent digital communication skills, adept at establishing quick rapport and situational awareness in customer interactions.

This role requires full on-camera engagement during US core hours from a dedicated and technically enabled workspace, necessitating excellent internet connectivity. Your contributions will be vital to our team's success in a dynamic environment.

Customer Success Team

The Customer Success teams are instrumental in the success and retention of our customers. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases.

  • Lead all post-sales activities for our customers through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within our organization, working cross-functionally with Sales, Marketing, Product, Engineering, and Data Science.
  • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
  • Retain long-term partnerships with customers by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to drive incremental value.
  • Maintain a deep understanding of our solutions and speak with customers about meaningful features/functionality for their business needs.
  • Manage customer escalations by documenting open issues and facilitating regular status meetings.
What You'll Bring
  • 1-5 years of experience in Customer Success.
  • Experience with telecommunication or SaaS providers required.
  • A real passion for providing top-notch account management.
  • Excellent time management and organizational skills with the ability to track numerous details.
  • A desire to work in a dynamic environment where your input is valued.

If you're excited about this role and possess the fundamental traits, the drive, and strong ambition we seek, we encourage you to apply.

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