Senior Customer Growth Specialist

1 week ago

Barcelona, Philippines beBeeCustomerSuccess Full time $61,250 - $130,000
About the Role

We are seeking a seasoned Customer Success Manager to join our team. This role will serve as the direct support function for our valued customers, driving customer satisfaction and adoption across our multiple product technology stack.

In this position, you will be responsible for building strong relationships with our clients, proactively driving adoption, managing adoption campaigns, ensuring customer satisfaction, mitigating churn risk, and protecting portfolio MRR growth.

You will also partner cross-functionally with support, professional services, sales, and marketing segments to create customer success that drives positive customer satisfaction and account growth.

Key Responsibilities
  • Develop and execute strategies to drive customer adoption and satisfaction
  • Manage adoption campaigns and ensure timely execution
  • Ensure customer satisfaction through regular business reviews and issue resolution
  • Mitigate churn risk and protect portfolio MRR growth
  • Partner with internal teams to drive customer success and account growth
Requirements
  • 3-7 years of direct and verifiable enterprise-level customer success experience
  • Proven track record of success with exceeding customer satisfaction and adoption goals
  • Strong analytical, problem-solving, and communication skills
  • Enterprise-ready mindset with ability to understand and solve complex customer issues
  • Experience interacting with and influencing C-level executives
  • BS or equivalent education and relevant experience
Benefits
  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • Voluntary supplemental health coverage and life insurance
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Paid parental and pregnancy leave
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee 1:1 coaching, perks and discounts program
What We Offer

We offer a dynamic work environment that fosters collaboration, innovation, and growth. Our team is dedicated to delivering exceptional customer experiences and driving business success.

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