
Global Technical Support Analyst
16 hours ago
The role involves interacting with remote analysts to understand IT issues, troubleshoot and resolve problems involving multiple systems.
Key Responsibilities:- Engage with global remote work-at-home analysts via phone, email or instant messaging to identify and resolve technical issues.
- Log tickets for each interaction with detailed documentation of actions taken in real-time.
- Achieve a customer satisfaction rating of 98% based on user feedback.
- Maintain a service level objective of 90% across all tickets regardless of severity, with a maximum reopen rate of 10%.
- Closure information includes root cause analysis and relevance to other incidents.
- Prepare and submit shift reports for unresolved tickets.
- Analyze ticket trends to identify recurring incidents and lead efforts to determine root causes, mitigation strategies and ensure deployment globally.
- Ensure the knowledge base remains current.
-
Marketing Analyst
1 week ago
Pulong Santa Cruz, Calabarzon, Philippines Ivoclar Vivadent Services & Support, Inc. Full time $90,000 - $120,000 per yearAt Ivoclar, we are passionate about advancing dental health and quality of life worldwide. As a global leader in dental solutions, we empower dental professionals with innovative products, data-driven insights, and a collaborative spirit.Our mission—Making People Smile.Currently, we're looking for a Marketing Analyst to join our Customer & Market...
-
Treasury Operations Analyst
1 week ago
Pulong Santa Cruz, Calabarzon, Philippines Ivoclar Vivadent Services & Support, Inc. Full time ₱23,000 - ₱25,000 per yearJob descriptionJoin our dynamic Finance & Accounting team as a Treasury Operations Analyst In this role, you'll support treasury processes and ensure efficient financial operations under the guidance of the Sr. Treasury Analyst.Key Responsibilities:· Maintain and administer bank accounts across multiple platforms, including user setup and onboarding·...
-
Global Total Rewards Specialist
1 week ago
Pulong Santa Cruz, Calabarzon, Philippines Ivoclar Vivadent Services & Support, Inc. Full time $60,000 - $80,000 per yearAt Ivoclar, we are dedicated to making people smile—and we want you to be part of it As a Total Rewards Specialist, you will play a pivotal role in supporting the global rollout and continuous implementation of the reward process. Key Responsibilities: Support the continuation of the reward processes Support the continuation of the reward modules in...
-
Global Retail Deployment Program Manager
19 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeRetail Full time ₱600,000 - ₱1,000,000Business Analyst & Project Manager PositionWe are seeking an experienced Business Analyst and Project Manager to join our global retail deployment program. This is a full remote position, with work aligned with the Central European Time (CET) timezone. The mission duration is planned for 24 months.Responsibilities:Act as the bridge between business...
-
Pulong Santa Cruz, Calabarzon, Philippines Epiroc Global Business Services Inc. Full time $60,000 - $80,000 per yearThe Global Center of Excellence HR works with ensuring an excellent user experience for Epiroc employees in core HR applications through innovative and flexible system solutions and a rapid, outstanding service and support. Empower a digitalized, proactive, and automized way of working.Together with colleagues specialized in different areas, you will...
-
Expert Technical Support Specialist
15 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $85,000Job Title:The Service Desk Analyst will be responsible for providing expert technical support via phone, email, and chat to end-users.Key Responsibilities:Manage incidents and requests within the ticketing systemPerform daily follow-ups with end-users regarding their ticketsResolve username and password issuesProvide multifactor authentication, single...
-
Advanced Technical Support Specialist
22 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱825,760 - ₱1,011,900Key Role: Senior Technical Support SpecialistThe position of Senior Technical Support Specialist is a vital role within the global support team. This full-time, remote opportunity requires an individual to provide advanced technical assistance to customers worldwide.Responsibilities:Deliver in-depth support services for MDM/UEM platforms to global...
-
Timekeeping and Benefits Analyst
4 days ago
Pulong Santa Cruz, Calabarzon, Philippines Ivoclar Vivadent Services & Support, Inc. Full time $104,000 - $130,878 per yearAre you detail-oriented, organized, and passionate about accuracy? Join our team as a Timekeeping Analyst and play a vital role in ensuring our employees are paid accurately and on time.What You'll Do:Manage and maintain employee time and attendance records using Jeonsoft (JPS)Handle leave credits, rice allowance updates, and one-time paymentsProcess shift...
-
Dynamic Business Analyst Role
16 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeBusinessAnalyst Full time ₱600,000 - ₱800,000Business Analyst OpportunityThe role of Junior Business Analyst is pivotal in driving business success. It involves collaborating with internal teams and clients to identify, document, and explore feature ideas and requirements.This includes working closely with stakeholders to gather insights into business needs, creating detailed user stories, and...
-
Treasury Senior Analyst
1 week ago
Pulong Santa Cruz, Calabarzon, Philippines Ivoclar Vivadent Services & Support, Inc. Full time ₱30,000 - ₱35,000 per yearJob descriptionAre you a finance professional with a strong background in treasury operations and a passion for financial accuracy and risk management? Join our team as a Treasury Operations Senior Analyst and play a key role in safeguarding our financial resources and supporting strategic decision-making.Key Responsibilities:· Oversee daily cash...