Global HR Process and Application Professional
3 days ago
The Global Center of Excellence HR works with ensuring an excellent user experience for Epiroc employees in core HR applications through innovative and flexible system solutions and a rapid, outstanding service and support. Empower a digitalized, proactive, and automized way of working.
Together with colleagues specialized in different areas, you will maximize the business by being knowledgeable in our core global HR applications including Big Data, automation and integrations Our mission is to deliver excellent service for all employees within Epiroc.
As a Global HR System Professional and in close collaboration with the team, you will be responsible for:
- Be an ambassador for the global HR applications such as SuccessFactors, Service Now, Power BI etc. and the first point of contact for users
- Together with Global HR Process & Application Specialists, drive digitalization and automation to meet roadmaps and business strategies.
- Make analyses and observations about the incidents area and nature, to propose changes in applications and processes to trigger actions, improvements and other measures
- Work close with Global HR Analyst and Global HR Process & Application Specialist to develop training material to reduce number of tickets and to support onboarding of new HR colleagues.
- Create manuals, learning activities and/or videos to empower organizations proactively to get the most value out of the global HR applications.
- Answer incoming tickets to Service Now in a professional and timely manner
- Test new features
- Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance
- Be a role-model for data-driven ways of working
Are you our new colleague?
Apart from enjoying all aspects of collaboration together with a diverse team, you are a proactive problem-solver, can prioritize tasks and meet conflicting deadlines. You are committed to deliver excellent service with a mindset a "can-do" attitude. The role requires strong communication skills both verbally and written. Accustomed to working out solutions independently. Other important requirements are:
- Bachelor's degree required in relevant area, such as Human Resources Management, Business Administration or similar.
- Experience of working with a cloud-based HR systems and experience of handling a ticketing system. It is meritorious if you have worked with SuccessFactors
- Minimum 2 years' experience in a similar role
- Fluency in English is a key requirement, mastery one or more languages is highly desirable
- Knowledgeable and interested in systems and reporting
- Knowledge and experience of HR processes and reporting tools
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Promotion to permanent employee
- Transportation service provided
Work Location: In person
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