Customer Support Team Lead

2 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱400,000 - ₱600,000

About Us

We're looking for a Customer Support Team Leader who can provide world-class service and grow a team of dedicated Support Engineers. The ideal candidate will oversee a team responsible for providing inbound break/fix and technical how-to support to our customers, while maintaining the highest standard of customer service.

Key Responsibilities:

  • Oversee a team of 10-12 Customer Support Engineers
  • Monitor and oversee Support quality and SLA adherence, including coaching, CSAT follow-up, and optimizations
  • Ongoing individualized career development
  • Ensure successful execution of the support customer journey for customers
  • Collaborate with other teams to ensure high-quality customer service

Requirements:

  • Self-starter: Able to work independently with minimal guidance
  • Ownership: Willing to take ownership to find solutions and solve problems
  • Grit: Determined and driven to ensure success
  • Collaborative: Able to work cross-functionally to drive alignment and right outcomes
  • Curiosity: Desire to learn new technologies in a complex technical ecosystem

Preferred Qualifications:

  • Prior experience working in a technical role
  • Strong management skills with success in career development
  • Highly focused on increasing customer satisfaction and retention
  • Ability to manage multiple initiatives simultaneously in a dynamic environment
  • Experience supporting Enterprise applications in a 24x7 support environment
  • Excellent written and verbal communication skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package

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