Global Customer Support Team Lead

6 hours ago

Manila, National Capital Region, Philippines beBeeleadership Full time ₱1,591,400
Customer Support Leadership Opportunity

We are seeking an experienced Customer Support Supervisor to lead a team of highly motivated customer support professionals. As a key member of our organization, you will play a crucial role in ensuring we deliver an outstanding customer experience globally.

Job Description:
  • Team Leadership: Develop and lead a team of high performing customer support agents across multiple channels (email, chat & phone).
  • Critical Issue Resolution: Act as a trusted point of contact for escalations and high priority issues related to your scope.
  • Service Delivery: Achieve service level agreements, productivity metrics and quality metrics for your line of business, at the individual and team level.
Key Skills and Qualifications:
  • Leadership Experience: Minimum 3 years of people management experience in an operations environment.
  • Technical Expertise: Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
  • Crypto Knowledge: Subject matter expertise and interest in the crypto ecosystem.
Benefits:

A competitive compensation package includes a salary range and bonus + benefits (including medical, dental, and vision). Please be advised that each candidate may submit a maximum of four applications within any 30-day period.

Commitment to Diversity and Inclusion:

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

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