Operational Excellence Specialist

18 hours ago

Cebu City, Central Visayas, Philippines beBeeAutomation Full time ₱900,000 - ₱1,200,000

Job Summary

This is a hands-on technical operations role with executive support responsibilities.

The ideal candidate will design and run the operational backbone of our organization, automate away inefficiency, and own tasks from request to verified outcome.

Key Responsibilities
  • Task Ownership & Follow-through
    • Drive tasks to completion, ensuring clear documentation and follow-up actions.
    • Maintain a centralized source of truth for assignments, deadlines, and statuses.
  • Phone Calls & Stakeholder Coordination
    • Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet Service Level Agreements (SLAs).
  • Workflow Automation
    • Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks.
    • Ensure automation reliability with logs and alerts.
  • Project Operations with Engineering
    • Facilitate regular check-ins with engineering on project progress, blockers, and next steps.
    • Keep documentation and project boards up-to-date.
  • AI-Accelerated Execution
    • Use AI tools (e.g., ChatGPT/Claude) for drafting communications, Standard Operating Procedures (SOPs), and summaries.
    • Maintain prompt templates and verify outputs for accuracy.
  • Documentation & Runbooks
    • Structure Notion spaces and write SOPs.
    • Keep operational documentation organized and regularly updated.
  • Follow-Up Norms
    • Track a visible 'waiting-on-others' list, ensuring timely follow-ups with clear SLAs.
    • Follow a set cadence for reminders and escalate when needed.

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