Setup Process Expert

7 days ago

Sorsogon, Bicol, Philippines beBeeImplementation Full time ₱7,200 - ₱9,600

Embark on a rewarding career as an Implementation Specialist, where you play a pivotal role in shaping the first customer experience.

This key position is responsible for guiding clients through the onboarding process, ensuring seamless setup and activation of their accounts from the moment the purchase order is signed.

Key Responsibilities
  • Deliver exceptional customer support, troubleshooting assistance, and training to new clients during the setup process, addressing questions and concerns related to account configuration and tool usage.
  • Initiate regular outreach via phone, email, and text to clients with pending setup roadblocks, providing timely follow-up to maintain consistent communication.
  • Respond promptly to client inquiries, fostering strong relationships and delivering high-quality customer service to retain new clients and keep them engaged with the organization.
  • Present yourself confidently and professionally when interacting with clients, serving as a subject matter expert on the organization's setup process.
Requirements
  • Previous experience in support, training, or customer-facing roles demonstrates relevant skills and expertise.
  • A professional demeanor, consistent work habits, and strong work ethic are essential for success in this position.
  • Excellent organizational skills, attention to detail, and ability to multitask are critical for managing multiple client relationships and setup processes.
  • Superb written and verbal communication skills, along with a positive attitude, are vital for building strong relationships with clients and colleagues alike.

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