Capacity Management Professional

3 days ago


Manila, National Capital Region, Philippines Nityo Infotech Full time

About the Role

Nityo Infotech is committed to excellence in workforce management. We are looking for an Operational Efficiency Analyst to join our team as a Workforce Planner. This role involves working closely with cross-functional teams to optimize operational performance through data-driven insights.

Primary Responsibilities

  1. Analyzing complex data sets to identify trends and areas for improvement.
  2. Developing and presenting actionable recommendations to stakeholders.
  3. Supporting strategic business activities with data-driven solutions.
  4. Reporting on operational metrics including volume, handle time, attrition, and SLA/turnaround time.

Requirements

  • 3-5 years of experience in Capacity Planning/Forecasting and 2 years in Scheduling.
  • 4+ years of Workforce Management (WFM) experience in Call Centers/Back Office operations.
  • 3+ years of experience in long-range planning, financial modeling, and data analysis.
  • Proficiency in Excel and PowerPoint with strong analytical skills.

What We Offer

  • Competitive salary range: PHP 94,000 - PHP 135,000.
  • Ongoing training and professional development opportunities.
  • Collaborative and dynamic work environment.


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