Consulting Forecasting and Capacity Planning Manager

4 days ago


Manila, National Capital Region, Philippines Avature Full time

Job Summary:

The Consulting Forecasting and Capacity Planning Manager is responsible for developing and implementing forecasting and capacity planning strategies to ensure optimal staffing levels and improve service delivery. This role requires strong analytical and problem-solving skills, with the ability to lead teams and drive results.

About the Role:

You will work closely with senior leadership to develop and implement effective forecasting and capacity planning strategies that align with business objectives. This will involve analyzing data, identifying trends, and making recommendations to optimize staffing levels and improve service quality.

Your Key Responsibilities:

  • Develop and Implement Forecasting and Capacity Planning Strategies: Create and execute plans to optimize staffing levels, manage labor costs, and improve service quality.
  • Lead Teams and Drive Results: Manage and motivate teams to achieve business objectives, while fostering a culture of excellence and continuous improvement.
  • Analyze Data and Identify Trends: Collect and analyze data to identify areas for improvement, and make recommendations to optimize workforce management practices.
  • Collaborate with Senior Leadership: Work closely with senior leaders to develop and implement strategic workforce management initiatives that align with business objectives.

About You:

To succeed in this role, you will need:

10+ years of experience in contact center operations, with a focus on forecasting and capacity planning and leadership.Proven track record of driving results through effective leadership and strategy development.Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform business decisions.Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and senior leaders.

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