Senior Account Growth Manager

17 hours ago


Las Piñas, National Capital Region, Philippines beBeeEnterpriseCustomerSuccess Full time $100,000 - $145,000
Enterprise Customer Success Manager

The primary objective of this role is to oversee the growth and satisfaction of enterprise customers. The Enterprise Customer Success Manager will work closely with cross-functional teams to drive customer engagement and retention.

This involves managing a portfolio of high-value customers, identifying opportunities for growth and renewal, and collaborating with Sales, Field Engineering, and Support to develop engagement strategies. Additionally, the manager will be responsible for developing trust with customers, understanding their objectives, and aligning expectations by suggesting relevant services and products.

A key component of this role is coordinating complex projects with developers, IT managers, and decision-makers. The manager must have excellent presentation skills for complex software discussions and experience improving internal processes and delivering projects on time.

Key qualities required for this position include the ability to interact across departments and levels, knowledge of agile methodologies, proficiency in English, and additional languages like Spanish and Portuguese a plus. Furthermore, the ideal candidate should be able to advocate for customers internally and influence product roadmaps and processes.

What We Offer
  • A distributed work environment with biannual in-person team sprints.
  • An annual learning and development budget.
  • Annual compensation review, recognition rewards, holiday leave, parental leave, wellness programs, travel opportunities, and more.


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