Scheduling Coordinator

2 days ago

Quezon City, National Capital Region, Philippines beBeeOpportunities Full time $54,000 - $63,000
Job Description

The Operations Lead/Intake Specialist will serve as the central hub for client-caregiver coordination, responsible for scheduling and logistics management. They will oversee the scheduling matrix, manage day-to-day operations, and act as a vital communication channel between clients, caregivers, and office staff.


Responsibilities:
  1. Coordinate real-time caregiver-client scheduling to ensure optimal matches based on skill, location, and availability.
  2. Monitor incoming care requests and respond within service level agreements (SLAs).
  3. Maintain scheduling software with updated client/caregiver details.
  4. Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  5. Collaborate with care managers and back-office teams for incident reporting and staff follow-ups.
  6. Flag inconsistencies or no-shows, adjust schedules as needed.
  7. Identify caregiver coverage gaps and work cross-functionally to resolve.
  8. Generate reports on staffing coverage, fulfillment rates, and productivity.
  9. Support operational workflows such as timesheet collection, payroll prep, and follow-ups if capacity allows.

Requirements

To excel in this role, candidates should possess:

  • 5+ years of experience in home health/home care scheduling or patient coordination.
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.
  • Excellent written and spoken English (neutral accent).
  • Strong organizational and time management skills under shifting priorities.
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.
  • Experience working PST hours.

Benefits

This role offers:

  • Remote Work: Fully remote – work from anywhere.
  • Generous PTO: Ample paid time off to rest and recharge.
  • Direct Mentorship: Grow through guidance from international industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Work and connect with professionals around the world.
  • Work-Life Balance: Flexible hours that support a healthy work-life balance.

Our Recruitment Process

We use a structured approach to find the best fit:

  1. Application Review
  2. Initial Screening
  3. 30-minute Interview
  4. Skills Assessment
  5. Client Interview
  6. Job Offer
  7. Client Onboarding
Key Qualities

Successful candidates will demonstrate:

  • Exceptional problem-solving and critical thinking skills.
  • Strong communication and interpersonal skills.
  • A customer-centric approach to deliver exceptional results.
  • Ability to thrive in a fast-paced environment with shifting priorities.

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