Scheduling Coordinator

3 days ago

Quezon City, National Capital Region, Philippines beBeeScheduling Full time ₱150,000 - ₱250,000
Job Title: Scheduling Coordinator

Develop schedules to balance client needs with scheduling standards. Manage agent preferences, time off requests, and shift bids in the development of scheduler.

Responsibilities:
  • Resolve escalated scheduling issues related to agent absence, time off, etc. with unique solutions.
  • Develop reports to identify opportunities between client needs and Convergys scheduling standards.
  • Develop schedules and determine hiring needs in partnership with Operations and Business Development.
Requirements:
  • Bachelor's degree in related field from a four-year college or university with zero to three years related experience.
  • Understanding of call management systems and principles of scheduling an asset.
  • Strong communication skills, both written and verbal.
  • Proficient in Microsoft Office.
  • Ability to multi-task, prioritize, and meet timelines on deliverables.
  • Self-starter, sense of urgency, and works well under pressure.
  • Strong attention to detail.
  • Sense of professionalism and ability to develop relationships.
Additional Information:

This position is for individuals who possess strong organizational skills and can multitask effectively. We offer a dynamic work environment where you will be part of a close-knit team working together to achieve our goals.

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