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Intermediate IT Support Specialist

2 weeks ago

Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time
Key Responsibilities
• Provide second-level technical support to end-users for various hardware and software issues
• Troubleshoot, diagnose, and resolve complex problems efficiently
• Escalate issues to third-level support as needed and work collaboratively with other teams to resolve issues
• Develop and maintain documentation for support procedures, troubleshooting guides, and access provisioning workflows
• Support desktop, laptops, tablets, phones, and other corporate equipment with primary focus on remote setup, repair, and/or maintenance of computer hardware equipment and peripheral devices