IT Support Specialist

5 days ago


Taguig, National Capital Region, Philippines Goodyear Dunlop Tires Germany GmbH Full time

Job Description

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This position is responsible for providing level II incident resolution in the area of SAP MES (Manufacturing Execution System) application support.

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The incumbent will work in partnership with global and cross-functional IT teams to troubleshoot, analyze problems, and determine the best course of action to solve issues based on facts, data, and logical assumptions.

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Responsibilities include working within the incident support team to provide 7x24 support, flexible to work on shifts, keeping production up and running by providing the proper incident support, and performing root cause analysis for production critical incidents.

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The selected candidate will also be responsible for supporting the operation of MES (Manufacturing Execution System), including release roll-out, PIR follow-up, transport monitoring, and small development and testing.

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Requirements

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To be successful in this role, you should have a minimum of 3 years of experience in IT, application support or development, and possess strong analytical and problem-solving skills.

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You should also have knowledge of SAP, Java error monitoring, SQL, and manufacturing experience is an asset.

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Additionally, you should be able to communicate effectively with a good command of spoken and written English and be flexible to work in shifts and overtime if needed.



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