Airline IT Support Specialist

4 days ago


Taguig, National Capital Region, Philippines Amadeus IT Group, S.A. Full time
About the Job

We are seeking an experienced IT Support Analyst to join our team at Amadeus IT Group, S.A. in Taguig, Metro Manila.

The successful candidate will provide proactive monitoring and consulting services to prevent problems within Amadeus solutions, gather evidence, investigate, and create incident records to resolve issues before customers are aware.

Key responsibilities include:

  • Responding to customer inquiries about Amadeus Solutions functionality, application interactions, and troubleshooting using system & network tools.
  • Analyzing, diagnosing, and correcting problems within defined service levels, ensuring highest quality and customer satisfaction.
  • Coordinating investigations of serious and critical problems with expert groups to achieve fastest possible restoration of service.
  • Providing account management services to key accounts, handling escalations, and conducting customer meetings to keep them informed on incidents and proactive measures.

About the Ideal Candidate

We are looking for a Bachelor's Degree holder in Tourism or equivalent with 2-3 years of experience in an airline or GDS Help Desk position. The ideal candidate should have a good understanding of the tourism and travel business, Amadeus fundamentals, and be proficient in English verbal and written communication skills.



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