Incident Response Lead

2 weeks ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time
Incident Commander Job Description

We are seeking a highly skilled Incident Commander to join our team at Nityo Infotech.

Key Responsibilities:
  • Lead incident response efforts to minimize downtime and ensure business continuity
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and implement incident management processes and procedures
  • Provide technical guidance and support to team members
  • Stay up-to-date with industry trends and emerging technologies
Requirements:
  • At least three years' experience in IT service management or a similar role
  • Strong communication and interpersonal skills
  • Decisiveness and ability to make sound judgments under pressure
  • Technical knowledge and understanding of IT systems and processes
  • Strong ITIL knowledge and understanding of its use in a DevSecOps environment
  • Problem-solving and analytical skills
  • Organizational and coordination abilities
  • Adaptability and resilience in dynamic environments
  • Bachelor's degree in information technology, engineering, or a related field
Desirable Skills:
  • Experience or involvement in project work alongside normal incident manager or major incident manager duties
  • Azure/AWS certifications
  • Interest in latest technologies outside the working environment
  • Knowledge of the Insurance Industry and Financial Risk software


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