Incident Response Manager

2 weeks ago


Taguig, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time
Incident Commander Job Description

Job Summary:

We are seeking an experienced Incident Commander to join our team at Solid Lyndelle Manpower Services Inc. The successful candidate will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared.

Key Responsibilities:

  • Provide centralized leadership and point of contact for all major or critical incidents
  • Responsible for the complete major and critical incident management process, engaging in continual service improvement by taking advantage of opportunities to increase the speed and reliability of response
  • Drive and lead the incident bridge until the resolution of major or critical incidents; identifying and engaging with appropriate responders and stakeholders at the right times
  • Ensure all communications, updates or notifications for major or critical incidents are sent in accordance with our SLAs and OLAs
  • Provide updates or escalations to senior leadership and key stakeholders
  • Responsible for the post-incident review process (also known as a postmortem)
  • Act as a post-incident review facilitator
  • Work with the IRG lead and reporting teams to deliver clear major or critical incident management metrics

Requirements:

  • At least three (3) years' experience working in IT service management, or a similar role
  • Strong ITIL knowledge and an understanding of its use in a DevSecOps environment
  • Problem-solving and analytical skills
  • Organizational and coordination abilities
  • Adaptability and resilience in dynamic environments

About Us:

Financial Services provide data-driven, insight-led solutions in the areas of people, risk, and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce, and maximize performance.



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