Cloud Operations Shift Lead

4 weeks ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Title: Cloud Operations Shift Lead

At TASQ Staffing Solutions, we are seeking a highly skilled and experienced Cloud Operations Shift Lead to join our team. As a key member of our support operations team, you will be responsible for leading a team of support analysts in providing 24/7 support to our clients.

Key Responsibilities:
  • Lead a team of support analysts in providing pre and post-support for software application releases
  • Manage and handle all incident requests for L1 and L2 within the shift
  • Determine root cause analysis, resolve and communicate solutions to customers
  • Develop competency of the ServiceNow product and build knowledge so functionality can be used to manage incidents and report performance
  • Assist / Manage the health of the service queue and ensure all deliverables are performed with good quality
  • Manage, coach, and mentor team members on all aspects of the service
  • Responsible for ensuring the team is meeting performance measures, adhering to SLAs and agreed standards/processes that always provide excellent customer service
  • Schedule shift patterns/working times and provide backup support to meet the needs of the business/client expectations
  • Provide regular reporting of performance, KPIs, and specific SLAs or trends to stakeholders on a regular basis
  • Drive regular Incident Management reviews/audits/surveys and develop strategies for improvement based on lessons learned/survey feedback
  • Network with other support teams to share best practices and develop the team's impact
  • Liaise and manage communications with stakeholders/customers providing necessary touchpoints, communications, and relationship management

Requirements:

  • Previous hands-on experience in leading a Support, Software, Applications, or Helpdesk Team
  • Excellent communication/organization skills and command of business English
  • Technical Background in Infrastructure preferably in Cloud
  • Amenable to work on rotating shift schedule
  • Amenable to work on a hybrid setup (2x WFH/week) in BGC, Taguig

Person Specification:

  • Drive to investigate, lead, and implement new technologies, recommend improvements, and continuously develop the products we support
  • Knowledge of agile development/SDLC processes and hands-on participation in sprint planning meetings, daily stand-ups, and sprint retrospectives with UK and Manila teams
  • Experience in working in multiple time zones/countries and rotating shift systems to align with business demands
  • Work and communicate effectively with colleagues, end-user clients, and various levels/roles of management

Qualifications that would be advantageous for the position:

  • Any Cloud Certification
  • Degree holder preferably in Information Technology, Computer Science, or Computer Engineering
  • Familiarity with ITILv3 or ITIL v4
  • Working knowledge of Microsoft Office products and of financial reporting (cost management and optimization)

  • Cloud Operations Shift Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: Cloud Operations Shift LeadWe are seeking a highly skilled and experienced Cloud Operations Shift Lead to join our team at TASQ Staffing Solutions. As a key member of our support team, you will be responsible for leading a team of support analysts in providing 24/7 support for our cloud-based applications.Key Responsibilities:Lead a team of...

  • Cloud Operations Shift Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines Risewave Consulting Inc. Full time

    Job Title: Cloud Operations Shift LeadRisewave Consulting Inc. is seeking a highly skilled Cloud Operations Shift Lead to join our team. As a key member of our cloud operations team, you will be responsible for leading a global team providing 24/7 support using an 8-hour revolving shift pattern.Key Responsibilities:Provide pre and post support for software...

  • Cloud Operations Shift Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines Risewave Consulting Inc. Full time

    Job Title: Cloud Operations Shift LeadWe are seeking a highly skilled and experienced Cloud Operations Shift Lead to join our team at Risewave Consulting Inc. The successful candidate will be responsible for leading a global team providing 24/7 support using an 8-hour revolving shift pattern.Key Responsibilities:Provide pre and post support for software...

  • Cloud Operations Shift Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines Risewave Consulting Full time

    Job Title: Cloud Operations Shift LeadWe are seeking a highly skilled and experienced Cloud Operations Shift Lead to join our team at Risewave Consulting. As a key member of our support team, you will be responsible for leading a global team of support analysts, providing 24/7 support using an 8-hour revolving shift pattern.Key Responsibilities:Provide pre...

  • Cloud Operations Shift Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines Risewave Consulting Inc. Full time

    About the RoleThe Cloud Operations Shift Lead will be responsible for providing pre and post support for software application releases, working in a global team providing 24/7 support using an 8-hour revolving shift pattern. This role will involve managing and handling all incident requests for L1 and L2 within the shift, acting as the escalation point for...

  • Cloud Operations Shift Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Risewave Consulting Inc. Full time

    About the RoleThe Cloud Operations Shift Lead is a senior leadership position within our team at Risewave Consulting Inc. responsible for overseeing the daily operations of our cloud-based services. This individual will play a crucial role in ensuring the smooth functioning of our systems and applications.Key ResponsibilitiesProvide pre and post-release...

  • Cloud Operations Shift Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines Risewave Consulting Full time

    The RoleThe Cloud Operations Shift Lead will be responsible for providing pre and post support for software application releases, working in a global team providing 24/7 support using an 8-hour revolving shift pattern. This individual will be the most senior support analyst within a shift and will provide guidance and coaching to the team.Key...

  • Cloud Operations Support Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Cloud Operations Support RoleWe are seeking a skilled Cloud Operations Support Analyst to join our team at Nityo Infotech. The ideal candidate will have previous hands-on experience in Azure Cloud Support, Software, Applications, or Helpdesk Teams.Key Responsibilities:Support Cloud technologies and ensure seamless operationWork in multiple...

  • Cloud Operations Support Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job DescriptionWe are seeking a highly skilled Cloud Operations Support Analyst to join our team at Nityo Infotech.Key Responsibilities:Provide technical support for Azure Cloud services and applications.Collaborate with cross-functional teams to resolve complex technical issues.Develop and maintain knowledge of cloud technologies and best practices.Work...

  • Cloud Operations Support Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Cloud Operations Support RoleWe are seeking a skilled Cloud Operations Support Analyst to join our team at Nityo Infotech. The ideal candidate will have hands-on experience in Azure Cloud Support, Software, Applications, or Helpdesk Teams.Key Responsibilities:Provide technical support for cloud-based systems and applicationsCollaborate with cross-functional...

  • Cloud Operations Support Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full time

    Job SummaryAs a Cloud Operations Support Analyst at Solid Mark Manpower Services Inc., you will be responsible for monitoring cloud infrastructure and applications to ensure optimal performance and availability. You will respond to and resolve cloud-related incidents and outages, diagnose and resolve issues related to cloud resources, network configurations,...

  • Cloud Operations Support Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job DescriptionWe are seeking a highly skilled Cloud Operations Support Analyst to join our team at Nityo Infotech.Key ResponsibilitiesProvide technical support for Azure Cloud services and applications.Collaborate with cross-functional teams to resolve complex technical issues.Develop and maintain knowledge of cloud technologies and best practices.Work...

  • Cloud Operations Support Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job DescriptionWe are seeking a highly skilled Cloud Operations Support Analyst to join our team at Nityo Infotech.About the Role:Provide technical support for Azure Cloud services and applications.Collaborate with cross-functional teams to resolve complex technical issues.Develop and maintain knowledge of cloud technologies and best practices.Work...

  • Cloud Operations Engineer

    4 weeks ago

    Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Job Title: Cloud Operations EngineerAt Hunter's Hub Inc., we are seeking a highly skilled Cloud Operations Engineer to join our team. As a key member of our cloud operations team, you will be responsible for ensuring the health, performance, and security of our cloud infrastructure.Key Responsibilities:AWS Infrastructure Support: Monitor and manage AWS...

  • Cloud Operations Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Hunter's Hub Inc Full time

    Job SummaryHunter's Hub Inc is seeking a skilled Cloud Operations Specialist to join our team. As a key member of our cloud operations team, you will be responsible for designing, implementing, and managing our cloud infrastructure using AWS services.Key ResponsibilitiesDesign and implement scalable and secure cloud infrastructure using AWS services such as...

  • Cloud Operations Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Job Title: Cloud Operations SpecialistWe are seeking a highly skilled Cloud Operations Specialist to join our team at Hunter's Hub Inc. The ideal candidate will have a strong foundation in AWS services and Kubernetes management, with hands-on experience in cloud infrastructure support, monitoring, and automation.Key Responsibilities:Cloud Infrastructure...

  • Cloud Operations Support Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Title: Cloud Operations Support AnalystAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled Cloud Operations Support Analyst to join our team. As a key member of our cloud operations team, you will be responsible for ensuring the optimal performance and availability of our cloud infrastructure and...

  • Cloud Operations Support Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full time

    Job Title: Cloud Operations Support AnalystAt Solid Mark Manpower Services Inc., we are seeking a highly skilled Cloud Operations Support Analyst to join our team.Responsibilities:Monitor and maintain cloud infrastructure and applications to ensure optimal performance and availability.Respond to and resolve cloud-related incidents and outages in a timely and...

  • Cloud Operations Support Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full time

    Job OverviewAs a Cloud Operations Support Analyst, you will play a critical role in ensuring the optimal performance and availability of our cloud infrastructure and applications.Key ResponsibilitiesMonitor and troubleshoot cloud infrastructure and applications to identify and resolve performance and availability issues.Respond to and resolve cloud-related...

  • Cloud Infrastructure Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Job RequirementsAt Hunter’s Hub Incorporated, we seek a highly skilled and experienced Cloud Engineer to join our team. The ideal candidate should have a solid understanding of cloud operations and a proven track record of managing EKS clusters.Key ResponsibilitiesDesign, implement, and manage cloud infrastructure using Terraform and AWS...