Customer Service Representative

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeService Full time ₱150,000 - ₱250,000
Customer Service Representative

Job Summary:

This role is responsible for providing exceptional customer service support and resolution of routine problems related to our clients' products or services. The ideal candidate will be a strong communicator, empathetic listener, and have the ability to work in a fast-paced environment.

About the Job:

The Customer Support Associate I position involves interacting with customers through various channels such as inbound and outbound calls, emails, and chats. You will provide timely and effective solutions to customer inquiries while maintaining a positive and professional tone at all times.

  • Evaluate customer requirements and use decision-support tools to resolve issues.
  • Greet customers in a courteous and friendly manner using agreed-upon procedures.
  • Maintain knowledge of client products and services to effectively address customer concerns.
  • Document interactions and track customer information accurately.
  • Participate in activities designed to improve customer satisfaction and business performance.

Requirements:

We are looking for a candidate with excellent communication skills, both written and verbal. You should be able to multitask, work well under pressure, and have a patient demeanor when dealing with challenging customers. A high school diploma and three to six months of relevant experience are preferred.

Candidate Profile:

Strong computer navigation skills, PC knowledge, and adaptability to changes quickly are essential. You should be dependable, have attention to detail, and be able to work as a team member as well as independently. Tolerance for repetitive work and ability to maintain a pleasant and professional tone are also required.

Benefits:

This is an opportunity to join a dynamic team and grow your career in customer service. As a starter, you will receive close supervision and clearly defined procedures to help you succeed. We offer opportunities for growth and development, and we are committed to helping you achieve your goals.

Career Framework Role:

This role has program-required basic skill sets to perform routine tasks within simple processes but lacks program/product-specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.

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