AI Quality Assurance Professional

21 hours ago

Marikina City, National Capital Region, Philippines beBeeQuality Full time ₱2,500,000 - ₱3,000,000
Job Description

We are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in driving transformation in the AI era by redefining how we provide best-in-class support experience.

This is an exciting opportunity to shape the right behaviors and empower teams to do their best work. You will be part of a dynamic team that is making a meaningful impact on a larger scale through cutting-edge QA practices.

Key Responsibilities:

  • Evaluate support interactions according to established standards using traditional methods and AI-powered QA tools.
  • Coach and mentor team members, providing constructive feedback and guidance to create actionable improvement plans.
  • Analyze team and individual performance, sharing insights with leadership and engaging in planning measurable milestones to address performance gaps.
  • Design and lead training sessions focused on quality practices.
  • Participate in calibration sessions to ensure consistent rating across various issue types in all support channels.
  • Identify training needs, enhance processes, and recognize documentation opportunities while collaborating with cross-functional teams to drive improvements.
  • Create scorecards, activities, and programs to maintain continuous progress toward achieving outstanding product and service quality.
Required Skills and Qualifications

We are looking for a candidate with 3+ years of experience in quality assurance or customer experience analytics in the Tech or SaaS sector. The ideal candidate should have experience with QA platforms that integrate AI (e.g., MaestroQA, Zendesk QA, Playvox, Observe.AI, or similar).

The candidate should also be knowledgeable about AI/ML model evaluation frameworks and benchmarks, including understanding model behavior and evaluation metrics. Additionally, they should be comfortable interpreting AI outputs and tuning models in collaboration with technical teams.

A background in analyzing data of varying complexity; working knowledge of SQL is a plus. The candidate should also be capable of supporting geographically dispersed teams across different time zones.

Benefits

We offer a wide range of perks and benefits designed to support you, your family, and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more.

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