Operational Quality Assurance Professional
20 hours ago
We are looking for a Quality Assurance Specialist to join our Operations team.
In this role, you will evaluate client support projects and administrative duties to identify areas for improvement and provide actionable suggestions.
Key Responsibilities- Evaluate customer interactions to ensure service excellence and alignment with company policies and procedures.
- Analyze agent performance to identify trends, patterns, and areas for improvement.
- Provide feedback and coaching to support agents based on evaluation results.
- Develop QA standards and improve quality assurance guidelines and procedures.
- Cross-functional collaboration to implement quality improvement initiatives.
- Minimum 2-3 years of experience in a customer support role, with at least 1 year in a quality assurance or evaluation capacity.
- Strong analytical skills to review and analyze customer interactions and audit histories.
- Attention to detail to identify potential service gaps and opportunities for improvement.
- Familiarity with QA and CRM tools, such as Playvox, Zendesk, Freshdesk, Salesforce, Klaus, CXone Mpower QM.
-
Senior Quality Assurance Professional
1 day ago
Marikina City, National Capital Region, Philippines beBeeQuality Full time ₱856,250 - ₱1,123,500About This OpportunityThis exciting role involves leading and managing daily vendor qualification operations within the Quality Assurance team.Responsibilities include overseeing vendor selection, assessments, and qualifications, as well as coordinating with external auditors;Acting as a subject matter expert in internal forums and vendor-related...
-
Quality Assurance and Control Officer
15 hours ago
Quezon City, National Capital Region, Philippines Quality Choices Corporation Full time $104,000 - $130,878 per yearQuality Assurance and Control Officer - is responsible for ensuring that all products meet quality standards based on client specifications and regulatory requirements. This role involves inspecting incoming and outgoing goods, assessing supplier, compliance, and implementing quality assurance processes to maintain product consistency and customer...
-
Quality Assurance Professional
1 week ago
Quezon City, National Capital Region, Philippines beBeequality Full time ₱900,000 - ₱1,200,000Quality Assurance ProfessionalWe are seeking a Quality Assurance Professional to ensure that all construction and engineering activities meet the required standards and specifications.This role involves supervising on-site activities, maintaining quality control, and ensuring compliance with industry regulations.
-
Certified Quality Assurance Professional
2 days ago
Makati City, National Capital Region, Philippines beBeeQuality Full time ₱500,000 - ₱1,000,000Quality Assurance Specialist">We are seeking a dedicated professional to assume the role of Quality Assurance Specialist and contribute to our organization's growth.">The successful candidate will play a pivotal part in upholding and enhancing operational standards within our Centralized Processing Division.">Key Responsibilities:Conduct regular quality...
-
Quality Assurance Expert
21 hours ago
Marikina City, National Capital Region, Philippines beBeeQuality Full time ₱3,000,000 - ₱5,000,000Job Title: Quality Assurance ExpertWe are seeking a highly skilled and experienced Quality Assurance Expert to join our team. This individual will be responsible for leading our QA team, ensuring that all assistants deliver high-quality service to our clients.Key Responsibilities:Lead the QA team to ensure efficient execution of quality audits, reports, and...
-
AI Quality Assurance Professional
19 hours ago
Marikina City, National Capital Region, Philippines beBeeQuality Full time ₱2,500,000 - ₱3,000,000Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in driving transformation in the AI era by redefining how we provide best-in-class support experience.This is an exciting opportunity to shape the right behaviors and empower teams to do their best...
-
Quality Assurance Specialist
24 hours ago
Marikina City, National Capital Region, Philippines beBeeConsultant Full time ₱45,000 - ₱60,000Quality Assurance Consultant OpportunityWe are seeking a skilled Quality Assurance Consultant to join our team. As a Quality Assurance Consultant, you will play a key role in testing and validating web integrations, features, and analytics dashboards for both customer and internal projects.
-
Platform Quality Assurance Specialist
2 weeks ago
Marikina City, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000Job Title: Platform Quality Assurance SpecialistJob Description: We are seeking an experienced quality assurance professional to join our team. As a Platform Quality Assurance Specialist, you will be responsible for ensuring the quality of services provided by drivers on our platform.The RoleYou will establish and maintain quality guidelines for drivers,...
-
APAC Quality Assurance Specialist
18 hours ago
Marikina City, National Capital Region, Philippines beBeeQuality Full time $45,000 - $60,000About our company, Jobgether is a Talent Matching Platform connecting top talent with opportunities through AI-driven job matching.Our platform partners with companies worldwide to efficiently match talent with the right opportunities. One of our partner companies is currently looking for a Quality Assurance Specialist in APAC.The Quality Assurance...
-
Language Quality Assurance Specialist
11 hours ago
Marikina City, National Capital Region, Philippines beBeeQuality Full time $40,000 - $65,000Language Quality Assurance SpecialistWe offer expert manuscript editing services to support academic researchers in publishing their work.Key Responsibilities:Conduct rigorous quality assurance checks on edited manuscripts to ensure high standards.Provide timely and constructive feedback to editors.Essential Qualifications:Advanced degree in a relevant...
