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Quality Assurance Manager

1 month ago

Cebu, Philippines TASQ Staffing Solutions Full time
Job Title: QA Manager

At TASQ Staffing Solutions, we are seeking a highly skilled QA Manager to join our team. As a QA Manager, you will be responsible for leading a team of quality analysts and ensuring that our clients receive exceptional service.

Key Responsibilities:
  • Manage a team of quality analysts and provide guidance and support to ensure they meet their performance targets.
  • Monitor agents for compliance with established processes, policies, and guidelines.
  • Work closely with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
  • Analyze information and utilize it to build recommendations to reduce errors and improve process performance.
  • Create and maintain tracking reports in relation to performance.
  • Develop and implement quality initiatives to improve process performance and reduce errors.
  • Collaborate with the client quality team to ensure consistent delivery of quality assurance.
Requirements:
  • Strong analytical and problem-solving skills.
  • Ability to conduct error analysis, identify process gaps, and share process improvement ideas.
  • Proven ability to achieve and maintain departmental quality standards.
  • Excellent written communication skills, with strong grammar, spelling, and sentence construction.
  • Good PowerPoint and Excel skills.
  • Ability to work with team members across locations and communicate with clients.
  • Self-starter with ability to work independently and with minimal supervision.
What We Offer:

At TASQ Staffing Solutions, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from all qualified candidates.