Remote Desktop Technical Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱450,000 - ₱750,000
">Job Summary">

The primary responsibility of this role is to provide top-notch technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.

This position involves troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and optimal performance for users.

">Key Responsibilities">
  • Technical Support: Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
  • Resolve issues related to email, internet connectivity, and other desktop applications.
">System Configuration and Maintenance">
  • Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
  • Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
  • Monitor system performance and implement solutions to optimize functionality.
">User Assistance and Training">
  • Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
  • Provide training and support to users on new software, hardware, and IT policies.
  • Create and maintain user documentation and FAQs to assist with common issues.
">Incident Management">
  • Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
  • Escalate complex issues to higher-level support teams or vendors as necessary.
  • Maintain detailed records of issues, resolutions, and user interactions.
">Security and Compliance">
  • Ensure all desktop systems comply with company security policies and standards.
  • Implement and enforce data security measures, including antivirus software and firewalls.
  • Assist in the management of user accounts, permissions, and access controls.
">

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