
Healthcare Coordination Professional
2 days ago
Job Title: Scheduling & Care Coordination Specialist
Overview:
The company is seeking a highly organized and detail-oriented Scheduling & Care Coordination Specialist to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative and front-end billing tasks.
Key Responsibilities:
- Scheduling Management:
- Develop and maintain accurate schedules for clinicians and clients
- Ensure appropriate client-to-clinician ratios
- Serve as the primary point of contact for scheduling inquiries from clients and staff
- Assessments Coordination:
- Schedule assessments and reassessments in a timely and organized manner
- Care Coordination:
- Coordinate care across multiple disciplines
- Arrange substitute clinicians when needed to ensure uninterrupted services
- Client & Staff Communication:
- Answer incoming calls and respond to inquiries with professionalism and urgency
- Maintain consistent and clear communication via phone and email with families and staff
- Record & Document Management:
- Maintain and audit client records for accuracy and compliance
- Ensure timely documentation and updates in relevant systems
- Reception Oversight:
- Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries
- Front-End Billing & Authorization Management:
- Verify insurance benefits and monitor ongoing eligibility
- Track changes in coverage and authorization status
- Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking
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