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Client Experience Strategist

1 week ago

Manila, National Capital Region, Philippines Yext Full time

Yext is the leading digital presence platform for multi-location brands. Our AI-driven solutions empower businesses to build strong relationships with their customers.

We're looking for a seasoned customer service leader to helm our Concierge Services organization. This role involves managing a team of experts who provide critical support to field users, ensuring they get the most out of Yext's platform.

The successful candidate will have a proven track record of building scalable support models and fostering a customer-centric culture. They'll be responsible for managing a team of Concierge Services Specialists who focus on delivering exceptional service to field users.

This role requires strong communication skills, with a focus on presenting to executive-level leadership. The Manager will also develop and implement processes to ensure efficient issue resolution and high levels of customer satisfaction.

Requirements
  • Experience building scalable support models
  • Proven ability to foster a customer-centric culture
  • Strong communication skills