
Bilingual Support Specialist
1 day ago
Transform your career with an exciting new opportunity as a Customer Service Representative.
Job OverviewWe are seeking skilled professionals to join our team and provide exceptional customer service support. In this role, you will be responsible for handling inbound inquiries, resolving customer issues, and ensuring a positive experience for our clients.
Our ideal candidate is a strong communicator with excellent problem-solving skills and the ability to work independently. If you are passionate about delivering outstanding customer service and are looking for a challenging and rewarding career path, we encourage you to apply.
Key Responsibilities:- Handle incoming calls in a courteous and professional manner
- Resolve customer complaints and concerns efficiently
- Utilize knowledge bases and training resources to answer customer questions confidently
- Accurately document customer interactions and feedback
- Escalate complex issues to supervisors when necessary
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
We offer a competitive compensation package that includes:
- HMO coverage
- Dental coverage
- Meal allowance during training
- Performance bonuses
- Employee shuttle services
We value our employees' growth and development, offering opportunities for career advancement and continuing education.
About Our CompanyOur company takes pride in providing tailored solutions to meet the diverse needs of our clients.
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