Crypto Customer Service Specialist

1 week ago


Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $80,000
Customer Support Role Overview

We seek a skilled professional to provide exceptional customer support, leveraging technology to deliver top-notch service.

Main Responsibilities:
  • Offer timely and effective support via chats and emails
  • Foster lasting relationships with customers
  • Meet performance targets
  • Stay updated on cutting-edge technology
  • Handle sensitive customer information securely
  • Apply the latest customer happiness best practices
  • Maintain knowledge of client products and services
  • Communicate effectively with developers and other departments
Key Requirements:
  • Native-level Dutch and English communication skills (B2)
  • At least 6 months of customer support experience
  • Personal or professional experience in trading/investments/blockchain is essential
  • Experience in live chat support
  • CRM system expertise
  • Analytical and research skills
  • Positive attitude and strong responsibility
  • Personal laptop/computer with at least 8Gb RAM and stable internet connection (50 Mbps-download and 40 Mbps-upload)
Bonus Skills:
  • Technical support experience


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