Customer Service Agent

4 weeks ago

Manila, National Capital Region, Philippines Binance Full time
Customer Service Agent - Merchant Team -Metro Manila

Crypto Jobs

Job Description

Posted: 4 hours ago

Binance is the world's largest cryptocurrency exchange and blockchain ecosystem with over 250 million users across 100+ countries. It offers services in trading, education, research, Web3, payments, and more.

  • Respond to customer queries via chat, email, or calls (P2P-related).
  • Resolve user issues independently with accurate, timely responses.
  • Stay informed about Binance services and P2P processes.
  • Escalate critical problems to leads or other departments when needed.
  • Comply with internal quality and schedule standards.
  • Support additional tasks as assigned by leadership.
  • 2–3 years of customer service experience, preferably in finance or fintech.
  • Strong problem-solving and communication skills.
  • Ability to work in fast-paced, changing environments.
  • Fluent in English (other languages are a plus).
  • Strong multitasking and time management abilities.
  • Internet connection of at least 5 Mbps.
  • Bonus: Knowledge of blockchain or Binance P2P platform.
  • Willingness to work nights, weekends, and holidays.
  • Work with global blockchain leaders.
  • Opportunities for career growth and continuous learning.
  • Competitive salary and benefits.
  • Flat, agile team structure with ownership of tasks.
AML/CTF Enterprise Wide Risk Assessment (EWRA) Specialist - SingaporeSenior Risk Analyst (SQL), KYC Fraud PreventionChief Information Security Officer - United Arab Emirates
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