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Telecommunications Services Processor

1 week ago

Makati City, National Capital Region, Philippines RCBC Full time

About This Opportunity:

We are currently seeking a highly skilled Telecoms Support and Billing Processor to join our RCBC team. In this role, you will be responsible for providing exceptional customer service by resolving telecommunications-related issues and ensuring seamless delivery of services to our customers.

Key Responsibilities:

  • Receive and process SOAs from telecom providers, ensuring accurate and timely processing.
  • Manage and resolve customer complaints and issues related to PLDT voice communications and cable TV services.
  • Process requests for payments via Oracle Fusion, preventing additional charges and penalties.
  • Collaborate with internal stakeholders to provide updates on customer requests and issues.
  • Develop and maintain effective relationships with customers and internal stakeholders.

What You'll Need:

  • Bachelor's degree in a business-related field.
  • Recent graduates are welcome to apply.