Quality Assurance Specialist
3 days ago
We are seeking an experienced BPO Quality Manager to join our team at RSD Human Resources Management Consultancy. The successful candidate will have a proven track record of delivering high-quality services and a strong understanding of quality tools and analysis. Additionally, they must have experience in the telecommunications domain and a solid grasp of NPS calculation and CSAT metrics.
Key Responsibilities
* Develop and implement quality frameworks in new transitions
* Conduct quality analysis and provide actionable insights
* Collaborate with cross-functional teams to drive quality improvements
* Manage and mentor team members to ensure delivery of high-quality services
* Stay up-to-date with industry trends and best practices
Requirements
* Minimum 6-8 years of experience in BPO
* At least 3 years of QA managerial role experience or currently holding a senior team lead position
* In-depth knowledge of quality tools and analysis
* Experience in the telecommunications domain (preferred)
* Strong understanding of NPS calculation and CSAT metrics
About Us
RSD Human Resources Management Consultancy is a leading consultancy firm that provides expert solutions to clients in the realm of human resources management. Our team of professionals is dedicated to delivering top-notch services that cater to the diverse needs of our clients. We strive to create a positive work environment that fosters collaboration and innovation.
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