Telecommunications Account Specialist

7 days ago


Makati City, National Capital Region, Philippines RCBC Full time

Job Description

As a Telecoms Support and Billing Processor, you will play a critical role in ensuring the smooth operation of our telecoms business.

Your key responsibilities will include receiving and processing statement of account (SOA) from PLDT, Smart Communications, and Globe Telecoms for voice communications and cable TV services, preparing summary of charges for PLDT call charges and cable TV billings, and allocating them to the respective Resource Centers (RCs).

You will also be responsible for ensuring timely filing of request for payment via Oracle Fusion, receiving and monitoring all PLDT voice communication and cable TV complaints and issues from various HO units and BCs, and ensuring prompt resolution at all times.

Additionally, you will receive and review billings from drinking water providers and process the payment via Oracle Fusion.

Key tasks include:

  • Receiving and processing SOA from PLDT, Smart Communications, and Globe Telecoms
  • Preparing summary of charges for PLDT call charges and cable TV billings
  • Allocating charges to respective RCs
  • Ensuring timely filing of request for payment via Oracle Fusion
  • Receiving and monitoring all PLDT voice communication and cable TV complaints and issues
  • Receiving and reviewing billings from drinking water providers
  • Processing payment via Oracle Fusion


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