Remote Support Associate
4 days ago
We're GDV Outsourcing, a customer-centric organization dedicated to delivering exceptional services to our clients. Our team is passionate about creating a seamless experience for our clients and their customers. We're committed to fostering a culture of innovation, teamwork, and continuous improvement.
Job Summary:
We're seeking skilled and compassionate individuals to join our remote support team as Remote Support Associates. In this role, you'll provide top-notch support to our clients' customers via various communication channels. You'll be responsible for resolving complex issues efficiently, ensuring complete customer satisfaction.
Responsibilities:
* Respond to customer inquiries via phone, email, or chat
* Troubleshoot technical issues and resolve them promptly
* Maintain accurate records of customer interactions and feedback
* Collaborate with internal stakeholders to improve processes and efficiency
Qualifications:
* At least SHS Graduate or equivalent
* Experience in BPO industry an asset
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
What We Offer:
* Competitive compensation package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
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