Associate Team Leader

6 days ago


Makati, Philippines Nityo Infotech Services Philippines Full time
This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.

• Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time)
• Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time)
• Achieves objectives for associate engagement and turnover. (20% of time)
• Collaborate with other internal departments to ensure service objectives are met. (15% of time)
• Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time)
• Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the staff. Assists in determining the team's training requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)

REQUIREMENTS
• Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred)
• Leadership in operations is a must. Must have experiences working as Team Leaders in the BPO industry (operations side).
• 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred)
• 2 -3 years SME, mentor or supervisory experience (Required)
• Proven proficiency in prioritizing critical client issues and managing workflow. (Required)
• Proficiency in the use of PC applications. (Required)
• Effective oral and written communication skills required.
• Effective time management skills, organization, and planning required
• Strong interpersonal, conflict management and mentoring skills.
• Working knowledge of payroll and benefit administration is helpful. (Highly Preferred)

COMPETENCIES
• Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging.
• Maintaining focus to deliver results in a fast-pace and diverse environment.
• Motivating and managing exceptional team performance, making the most of associates' diverse strengths and skills.
• Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations.
• Providing opportunities, guidance and feedback to help all associates continuously learn, discover process improvements and contribute to ADP's overall success.
• Holding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values.
• Reinforcing our vision and strategy through words and actions to support ADP business goals.
• Sharing ideas and information across diverse audiences to drive our business.
• Using good judgment and risk assessment to make business decisions that keep the overall benefit to ADP in mind.

  • Makati, Philippines Nityo Infotech Services Philippines Full time

    This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.• Oversees the...


  • Makati, Philippines Nityo Infotech Services Philippines Full time

    This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction. • Oversees...

  • Fleet Team Leader

    3 days ago


    Makati City, Philippines GAIC Manpower Services Inc. Full time

    New Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...

  • Fleet Team Leader

    3 days ago


    Makati City, Philippines GAIC Manpower Services Inc. Full time

    New Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...

  • Associate Team Lead

    3 days ago


    Makati, Philippines Nityo Infotech Full time

    Location: MakatiWork Setup: hybrid (3 days onsite, 2 days WFH)Work Schedule: Graveyard shift (Night shift)REQUIREMENTS Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) 2 -3...

  • Associate Team Lead

    3 days ago


    Makati, Philippines Nityo Infotech Full time

    Location: Makati Work Setup: hybrid (3 days onsite, 2 days WFH) Work Schedule: Graveyard shift (Night shift) REQUIREMENTS  Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred)  3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) ...


  • Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full time

    Job DescriptionAbout Us  Alpha Infinity Holding Corp. is a dynamic organization dedicated to delivering exceptional culinary experiences.Job SummaryWe are seeking an experienced and skilled Executive Culinary Team Leader to join our team. As a key member of our culinary team, you will be responsible for overseeing the kitchen operations, ensuring...

  • Unit Head Associate

    3 days ago


    Makati, Philippines Bullish Advisors Agency Full time

    Do You Dream of Building Something Bigger Than Yourself? As a Unit Head Associate, you won’t just manage a team—you’ll mentor and empower them to help Filipinos achieve financial security. Whether it’s securing a family’s future or guiding someone to reach their dreams, you’ll lead a movement that changes lives, one client at a time. Are You...

  • Unit Head Associate

    3 days ago


    Makati, Philippines Bullish Advisors Agency Full time

    Do You Dream of Building Something Bigger Than Yourself?As a Unit Head Associate, you won’t just manage a team—you’ll mentor and empower them to help Filipinos achieve financial security. Whether it’s securing a family’s future or guiding someone to reach their dreams, you’ll lead a movement that changes lives, one client at a time.Are You...

  • Unit Head Associate

    3 days ago


    Makati, Philippines Bullish Advisors Agency Full time

    Do You Dream of Building Something Bigger Than Yourself? As a Unit Head Associate, you won’t just manage a team—you’ll mentor and empower them to help Filipinos achieve financial security. Whether it’s securing a family’s future or guiding someone to reach their dreams, you’ll lead a movement that changes lives, one client at a time. Are You...

  • Store Team Leader

    3 days ago


    Makati, Philippines Market Place Christian Church Transport and Multi-Purpose Cooperative Full time

    College level or College graduate. At least 6 months experience in retail. Knowledgeable in retail store operations is a plus. Willing to be assigned around Metro Manila BENEFITS: Meal and Transportation Allowance Load allowance Yearly releasing of dividends Every December performance bonus and Christmas gift 13th month pay and Service Incentive...

  • Store Team Leader

    3 days ago


    Makati, Philippines Market Place Christian Church Transport and Multi-Purpose Cooperative Full time

    College level or College graduate. At least 6 months experience in retail. Knowledgeable in retail store operations is a plus. Willing to be assigned around Metro Manila BENEFITS: Meal and Transportation Allowance Load allowance Yearly releasing of dividends Every December performance bonus and Christmas gift 13th month pay and Service Incentive...

  • Store Team Leader

    3 days ago


    Makati, Philippines Market Place Christian Church Transport and Multi-Purpose Cooperative Full time

    College level or College graduate.At least 6 months experience in retail.Knowledgeable in retail store operations is a plus.Willing to be assigned around Metro Manila BENEFITS:Meal and Transportation AllowanceLoad allowanceYearly releasing of dividendsEvery December performance bonus and Christmas gift13th month pay and Service Incentive LeaveGuaranteed...


  • Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full time

    Job OverviewWe are seeking a highly skilled and experienced Restaurant Branch Leader to join our team at Alpha Infinity Holding Corp. This role is crucial in ensuring the smooth operation of our restaurants, maintaining high standards of customer service, and fostering a positive and productive work environment.


  • Makati City, National Capital Region, Philippines Drake International Philippines Full time

    Senior Accounting LeaderWe are seeking an experienced Senior Accounting Leader to join our team in Makati City. The successful candidate will oversee the entire accounting function, ensuring compliance with Philippine laws and regulations.About Drake International PhilippinesDrake International Philippines is a dynamic company that values innovation and...


  • Makati, Philippines Business Profiles Inc. Full time

    This position is part of the client management team, and is responsible for handling payroll, billing, and benefits for specific client/s. The associate is responsible for ensuring timely, complete, and accurate processing of required reports and documents to comply with account KPIs and SLAs.Minimum Requirements•College degree in a business-related course...


  • Makati, Philippines Business Profiles Inc. Full time

    This position is part of the client management team, and is responsible for handling payroll, billing, and benefits for specific client/s. The associate is responsible for ensuring timely, complete, and accurate processing of required reports and documents to comply with account KPIs and SLAs. Minimum Requirements • College degree in a business-related...


  • Makati, Philippines Business Profiles Inc. Full time

    This position is part of the client management team, and is responsible for handling payroll, billing, and benefits for specific client/s. The associate is responsible for ensuring timely, complete, and accurate processing of required reports and documents to comply with account KPIs and SLAs. Minimum Requirements • College degree in a business-related...


  • Makati, Philippines Alliah Full time

    Job Description: Customer Management Associate Position Title: Customer Management Associate Department: OPD Reports To: Customer Management Officer Key Responsibilities 1. Customer Engagement Act as the primary point of contact for customers, addressing inquiries and resolving issues efficiently. Assist customers in understanding products, services,...


  • Makati, Philippines Alliah Full time

    Job Description: Customer Management Associate Position Title: Customer Management Associate Department: OPD Reports To: Customer Management Officer Key Responsibilities 1. Customer Engagement Act as the primary point of contact for customers, addressing inquiries and resolving issues efficiently. Assist customers in understanding products, services,...