Associate Team Leader
2 days ago
This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.
• Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time)
• Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time)
• Achieves objectives for associate engagement and turnover. (20% of time)
• Collaborate with other internal departments to ensure service objectives are met. (15% of time)
• Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time)
• Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the staff. Assists in determining the team's training requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)
REQUIREMENTS
• Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred)
• Leadership in operations is a must. Must have experiences working as Team Leaders in the BPO industry (operations side).
• 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred)
• 2 -3 years SME, mentor or supervisory experience (Required)
• Proven proficiency in prioritizing critical client issues and managing workflow. (Required)
• Proficiency in the use of PC applications. (Required)
• Effective oral and written communication skills required.
• Effective time management skills, organization, and planning required
• Strong interpersonal, conflict management and mentoring skills.
• Working knowledge of payroll and benefit administration is helpful. (Highly Preferred)
COMPETENCIES
• Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging.
• Maintaining focus to deliver results in a fast-pace and diverse environment.
• Motivating and managing exceptional team performance, making the most of associates' diverse strengths and skills.
• Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations.
• Providing opportunities, guidance and feedback to help all associates continuously learn, discover process improvements and contribute to ADP's overall success.
• Holding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values.
• Reinforcing our vision and strategy through words and actions to support ADP business goals.
• Sharing ideas and information across diverse audiences to drive our business.
• Using good judgment and risk assessment to make business decisions that keep the overall benefit to ADP in mind.
-
Associate Team Leader
2 days ago
Makati, Philippines Nityo Infotech Services Philippines Full timeThis role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.• Oversees the...
-
Fleet Team Leader
8 months ago
Makati City, Philippines GAIC Manpower Services Inc. Full timeNew Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...
-
Fleet Team Leader
8 months ago
Makati City, Philippines GAIC Manpower Services Inc. Full timeNew Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...
-
Associate Team Lead
4 days ago
Makati, Philippines Nityo Infotech Full timeLocation: MakatiWork Setup: hybrid (3 days onsite, 2 days WFH)Work Schedule: Graveyard shift (Night shift)REQUIREMENTS Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) 2 -3...
-
Associate Team Lead
4 days ago
Makati, Philippines Nityo Infotech Full timeLocation: Makati Work Setup: hybrid (3 days onsite, 2 days WFH) Work Schedule: Graveyard shift (Night shift) REQUIREMENTS Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) ...
-
Associate Team Lead
3 days ago
Makati, Philippines Nityo Infotech Full timeLocation: Makati Work Setup: hybrid (3 days onsite, 2 days WFH) Work Schedule: Graveyard shift (Night shift) REQUIREMENTS Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) ...
-
Sales Team Leader
2 weeks ago
Makati City, National Capital Region, Philippines Waltermart Supermarket Inc. Full timeJob Summary:">The Sales Team Leader at Waltermart Supermarket Inc. oversees the sales team, manages relationships with corporate clients, and ensures sales targets are met.">This role involves strategic planning, client relationship management, and team leadership to maximize sales and profitability in the retail sector.">Duties and Responsibilities:">•...
-
Operation Center Team Leader
1 month ago
Makati, Philippines Avaloq Full timeOperation Center Team Leader - Makati Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around...
-
Finance Team Associate
1 week ago
Makati City, National Capital Region, Philippines Neksjob Philippines Full timeEstablish a successful career in finance with Neksjob Philippines as a Finance Team Associate.About the RoleWe are seeking an experienced Chargeback Coordinator to join our team in Ayala, Makati. The ideal candidate will have AP and AR experience, excellent communication skills, and a strong understanding of financial processes.Key ResponsibilitiesManage...
-
Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full timeManpower Core Group Inc. is seeking an exceptional leader to oversee the Virtual Resource Hub team.This role involves providing strategic direction, developing operational policies, and implementing best practices to optimize service delivery.The ideal candidate will have at least 4 years of experience in external audit and possess excellent communication...
-
Executive Culinary Team Leader
10 hours ago
Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full timeJob DescriptionAbout Us Alpha Infinity Holding Corp. is a dynamic organization dedicated to delivering exceptional culinary experiences.Job SummaryWe are seeking an experienced and skilled Executive Culinary Team Leader to join our team. As a key member of our culinary team, you will be responsible for overseeing the kitchen operations, ensuring...
-
Strategic HR and Operations Leader
4 weeks ago
Makati City, National Capital Region, Philippines RCX Recruitment Inc. Full timeJob Summary:The Strategic HR and Operations Leader is a critical role that oversees the organization's human resources and administrative functions, ensuring alignment with corporate strategies and legal compliance.This position involves managing talent acquisition, employee development, performance management, compensation and benefits, and risk management,...
-
Unit Head Associate
2 months ago
Makati, Philippines Bullish Advisors Agency Full timeDo You Dream of Building Something Bigger Than Yourself? As a Unit Head Associate, you won’t just manage a team—you’ll mentor and empower them to help Filipinos achieve financial security. Whether it’s securing a family’s future or guiding someone to reach their dreams, you’ll lead a movement that changes lives, one client at a time. Are You...
-
Unit Head Associate
1 week ago
Makati, Philippines Bullish Advisors Agency Full timeDo You Dream of Building Something Bigger Than Yourself?As a Unit Head Associate, you won’t just manage a team—you’ll mentor and empower them to help Filipinos achieve financial security. Whether it’s securing a family’s future or guiding someone to reach their dreams, you’ll lead a movement that changes lives, one client at a time.Are You...
-
Senior Team Leader
1 month ago
Makati City, National Capital Region, Philippines GSS PH Full timeJob Summary">This is a key leadership position in GSS PH that requires a highly experienced workforce manager with expertise in end-to-end WFM processes. The successful candidate will have at least 5 years of experience and strong leadership skills, having handled large teams and complex projects.">Responsibilities:">">Lead a team of managers to achieve...
-
Agile Team Leader
1 month ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeAbout the Role:">We are seeking an experienced Scrum Master to lead our Agile teams. This is a key position that requires strong leadership and communication skills, as well as a deep understanding of Agile methodologies.">Responsibilities:">Lead Scrum Teams: The successful candidate will be responsible for leading cross-functional Scrum teams, ensuring they...
-
Unit Head Associate
2 months ago
Makati, Philippines Bullish Advisors Agency Full timeDo You Dream of Building Something Bigger Than Yourself? As a Unit Head Associate, you won’t just manage a team—you’ll mentor and empower them to help Filipinos achieve financial security. Whether it’s securing a family’s future or guiding someone to reach their dreams, you’ll lead a movement that changes lives, one client at a time. Are You...
-
Store Team Leader
4 months ago
Makati, Philippines Market Place Christian Church Transport and Multi-Purpose Cooperative Full timeCollege level or College graduate.At least 6 months experience in retail.Knowledgeable in retail store operations is a plus.Willing to be assigned around Metro Manila BENEFITS:Meal and Transportation AllowanceLoad allowanceYearly releasing of dividendsEvery December performance bonus and Christmas gift13th month pay and Service Incentive LeaveGuaranteed...
-
Store Team Leader
4 months ago
Makati, Philippines Market Place Christian Church Transport and Multi-Purpose Cooperative Full timeCollege level or College graduate. At least 6 months experience in retail. Knowledgeable in retail store operations is a plus. Willing to be assigned around Metro Manila BENEFITS: Meal and Transportation Allowance Load allowance Yearly releasing of dividends Every December performance bonus and Christmas gift 13th month pay and Service Incentive...
-
Store Team Leader
4 months ago
Makati, Philippines Market Place Christian Church Transport and Multi-Purpose Cooperative Full timeCollege level or College graduate. At least 6 months experience in retail. Knowledgeable in retail store operations is a plus. Willing to be assigned around Metro Manila BENEFITS: Meal and Transportation Allowance Load allowance Yearly releasing of dividends Every December performance bonus and Christmas gift 13th month pay and Service Incentive...