Technician I(Remote)

4 weeks ago

Makati, Philippines Intelligent Technical Solutions (ITS) Full time

Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:

-Workstation operating system issues of any kind.
-Printer issues of any kind.
-Standard business application (Office, etc.) issues of any kind.
-Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
-Basic networking troubleshooting related to desktop connectivity.

Job Qualifications:
-Experience with Windows and Mac OS troubleshooting.
-Prior experience in Helpdesk support or a similar role.
-Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
-Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and -various business applications.
-Experience with Managed Service Providers (MSPs) is highly desirable.

Job KPI's:
-First-touch closed: Each ticket that is completed with only one time entry contributes to this number
-Utilization: The percentage of time that you are on the clock and billing time to client tickets
-CSAT: Scores filled out by clients using the rating system in tickets
-NextTicket Usage: The percentage of tickets that you pick up, modify, and put time into from the NextTicket menu

Job Requirements
-A home office set up that meets the following:
-A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
-Stable internet connection with at least 5mbps download and upload.
-A quality headset with noise cancellation feature for meetings.
-A mobile phone that has the capacity to install the Microsoft Authentication app.
-HD webcam
-2nd Monitor
-UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
Note: If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items. The total cost will be deducted from your salary over a three-month period.
-A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
-Excellent command of the English language both spoken and written
-Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
-Able to pass our online behavior and cognitive assessments.
-Must have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
-Able to provide NBI Clearance (for PH applicants).

Compensation:
Pay rate start from $4.59/hr and vary by experience and location.

Benefits
-Paid US Holiday
-Night Shift Bonus
-Paid Time Off (15 Vacation Days per year)
-Comprehensive Health Plans / HMO (Employee & Dependent/s)
-Life and Accident Insurance
-Accident and Disability Coverage
-Company-paid training and certification
-Health & Wellness Program
-Dental & Vision
-Salary Advancement

  • Technician I(Remote)

    2 weeks ago

    Makati, Philippines Intelligent Technical Solutions (ITS) Full time

    Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll...

  • Fiber and Copper Technician

    1 week ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱400,000 - ₱800,000 per year

    I. PURPOSEThe Structured Cabling Technician is responsible for installing, terminating, testing, and maintaining copper and fiber optic cabling systems. This role supports the backbone of telecommunications infrastructure in commercial, industrial, and institutional environments, ensuring reliable connectivity for data, voice, and video systems.II.   ...

  • IT Help Desk Technician

    2 weeks ago

    Makati, Philippines Intelligent Technical Solutions (ITS) Full time

    Start Date: January 2025 Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive...

  • IT Help Desk Technician

    4 weeks ago

    Makati, Philippines Intelligent Technical Solutions (ITS) Full time

    Start Date: January 2025 Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive...

  • Support Technician I/II

    1 day ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱1,200,000 - ₱2,400,000 per year

    Our mission is to power critical decisions in health care with data science-driven technology. As a Tier 1 Support Technician I/II, you are the critical first interaction for clients who are seeking support with the Clients Evidence Platform, a modular, data-agnostic analytics platform that powers rigorous real-world evidence generation (RWE). The primary...

  • Laboratory Analyst I

    4 weeks ago

    Makati, Philippines SGS Full time

    Laboratory Analyst I (Registered Microbiologist) SGS Makati, National Capital Region, Philippines Laboratory Analyst I (Registered Microbiologist) SGS Makati, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google...

  • Laboratory Analyst I

    4 weeks ago

    Makati, Philippines SGS Full time

    Laboratory Analyst I (Food Tech - Licensed Chem Tech) SGS Makati, National Capital Region, Philippines Laboratory Analyst I (Food Tech - Licensed Chem Tech) SGS Makati, National Capital Region, Philippines 1 year ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company Description SGS is the world's leading...

  • Lead Technician

    2 weeks ago

    Makati, Philippines Jones Lang LaSalle Incorporated Full time

    **JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

  • Technical I, IT Operations

    2 weeks ago

    PHL Makati City - Ayala North Exchange, Philippines CNX Full time ₱900,000 - ₱1,200,000 per year

    Job Title:Technical I, IT Operations (TCF)Job DescriptionReceive, analyze, monitor and resolve PC, telephone and network related problems in a timely manner with less or minimum supervision from higher level technicians or supervisor. Principal Duties and Responsibilities: Assist all end users with general computer operation and desktop application...

  • Lead Technician

    2 weeks ago

    Makati, Philippines JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...